Effective Date: 9th June 2026
Customers purchasing online may have the right to cancel eligible orders within 14 days of receiving goods under the Consumer Contracts Regulations 2013.
To exercise cancellation rights, customers must contact Mahana Jewels within the applicable period via info@mahanajewels.com
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Returned items must:
* Be unworn and unused.
* Be returned in original condition.
* Include original packaging and tags.
* Be free from makeup, perfume, damage or alteration.
Returns that do not meet these requirements may be refused.
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All sale, promotional, discounted and clearance items are sold as final sale.
These items are non-returnable, non-exchangeable and non-refundable.
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A non-refundable deposit of 50% may be required for bespoke orders.
Once materials have been ordered, sourced or production has commenced:
* Orders cannot be cancelled.
* Deposits are non-refundable.
* Items are non-returnable.
* Items are non-exchangeable.
* Items are non-refundable.
This does not affect statutory rights relating to faulty goods.
Customers are responsible for checking all measurements, specifications and personalisation details before approving production.
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For hygiene reasons, earrings may not be returned, exchanged or refunded once worn or where hygiene seals have been removed unless faulty.
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Any faults, damage or incorrect items must be reported within 48 hours of delivery via info@mahanajewels.com
Customers should provide:
* Order number
* Description of issue
* Clear photographs
Where a fault is confirmed, Mahana Jewels may offer:
* Repair
* Replacement
* Refund
* Credit Note
in accordance with UK consumer law.
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Customers selecting Click & Collect will be notified when their order is ready.
Orders must be collected within 30 days unless otherwise agreed.
Where orders remain uncollected:
* Mahana Jewels will make reasonable attempts to contact the customer.
* Orders may be treated as abandoned after 30 days.
* Standard stock items may be cancelled and returned to stock.
* Refunds may exclude non-refundable payment processing, administration Refunds may exclude non refundable payment processing and administration charge up to £25.
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Bespoke, personalised, made-to-order and specially sourced items remaining uncollected for more than 30 days may be deemed abandoned.
Following reasonable contact attempts:
* No refund will be provided.
* Deposits remain non-refundable.
* Mahana Jewels may resell, dismantle or dispose of the item at its discretion.
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Customers purchasing jewellery for weddings, parties and special occasions should inspect products immediately upon receipt.
Issues should be reported promptly via info@mahanajewels.com
Mahana Jewels shall not be responsible for losses resulting from delayed reporting of faults or event-related losses.
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Approved refunds will be processed to the original payment method within 14 days of receipt of returned goods or proof of return.
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Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
